Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days. Express delivery (available in select cities) takes 1–2 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders above ₹999. Orders below ₹999 attract a flat shipping charge of ₹150.

Question 3

Can I cancel or modify my order?

Accepted Answer

You can cancel or modify your order within 2 hours of placing it by contacting our support team. Orders that have been shipped cannot be cancelled.

Question 4

Do you ship internationally?

Accepted Answer

Currently we ship only within India. We are working on international shipping and will announce it soon.

Question 5

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your order on our Track Order page.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unopened and unused products. The product must be in its original packaging.

Question 7

How do I initiate a return?

Accepted Answer

Email us at S2cprofessional@gmail.com with your order number and reason for return. Our team will arrange a pickup within 2 business days.

Question 8

When will I get my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Question 9

What if I receive a damaged product?

Accepted Answer

Please take a photo of the damaged product and email it to us within 48 hours of delivery. We will send a replacement or issue a full refund immediately.

Question 10

Are your products dermatologist tested?

Accepted Answer

Yes, all our products are dermatologist tested and clinically proven to be safe for all skin types.

Question 11

Are your products cruelty-free?

Accepted Answer

Absolutely. We are a 100% cruelty-free brand. We never test on animals at any stage of product development.

Question 12

Do your products contain parabens or sulfates?

Accepted Answer

Our S2C Naturals and S2C Essentials ranges are completely free from parabens and sulfates. Check individual product labels for details.

Question 13

What is the shelf life of your products?

Accepted Answer

Most of our products have a shelf life of 24–36 months from the manufacturing date. After opening, we recommend using them within 12 months.

Question 14

Can I use S2C products during pregnancy?

Accepted Answer

While our products are gentle and safe, we recommend consulting your dermatologist before using any new skincare products during pregnancy.

Question 15

What payment methods do you accept?

Accepted Answer

We offer only UPI. No Credit, No Debit, No other methods. Only UPI.

Question 16

Can I order without creating an account?

Accepted Answer

Currently you need an account to place an order. Creating an account takes less than 1 minute and helps you track your orders easily.

Question 17

How do I reset my password?

Accepted Answer

Click on "Forgot Password" on the login page and enter your registered email. You will receive a password reset link within a few minutes.

Frequently Asked Questions

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